Carol Wain is a Canadian sole proprietor who operates under the brand names of CarolWain.com, Force Formula and WainsWorld.ca. Carol Wain and her brands (collectively “Carol Wain”, “we”, “our”, or “us”) provide a variety of intellectual content via email, video, online courses, in-person workshops, consulting and mentoring services, and other formats for purchase or subscription along with free resources (“Services”).
SCOPE OF POLICY
- individuals who register, on their own or on behalf of an entity, to use Carol Wain Services by creating an account, and individuals who sign a Services Agreement on their own or on behalf of an entity.
- individuals who provide their information to Carol Wain when they register for Carol Wain webinars, summits, workshops, retreats, and who subscribe to marketing material, participate in surveys or contests, or attend other Carol Wain in-person or online events. Event/Marketing Participants also includes individuals who provide their information to Carol Wain when they register for webinars, summits, workshops, retreats and who subscribe to marketing material, participate in surveys or contests, or attend in-person or online events created, managed, and/or produced by Carol Wain on behalf of its clients.
- individuals who visit Carol Wain’s Websites and opt to provide contact information including an email address to receive communications from Carol Wain and its brands.
HOW WE PROTECT YOUR PRIVACY
We do not provide services or sell products to children. If you are below the age of 18, you may use our Websites only with the permission and active involvement of a parent or legal guardian. If you are a minor, please do not provide us or other website visitors with any personal information.
POLICY IS PART OF OUR TERMS AND CONDITIONS OF USE
THE TYPE OF INFORMATION WE COLLECT FROM YOU
We only collect information about you if we have a reason to do so–for example, to provide our Services, to communicate with you, or to make our Services better.
Like most places on the Internet, simply by visiting our Websites you automatically tell us certain information. This includes basic information such as your IP address, when you visited, the website from where you came prior to visiting us, the website where you go when you leave our Websites, your computer’s operating system, and the type of web browser that you are using. Our Websites automatically records this basic information about you.
We may also collect any data that you provide us by posting it on our Websites or by e-mail, telephone, chat, messaging, or on social media.
We may also get information, such as a mailing address, phone number, contact name, and/or email, from third-party services with respect to individuals who are not yet our customers, which we may use, for example, for marketing and advertising purposes which advertise our services.
Some transactions between you and Carol Wain may involve payment by credit card, debit card, cheques, money orders, and/or third-party online payment services. In such transactions, we will collect information related to the transaction as part of the course of doing business with you, including your billing address, telephone number, and other information related to the transaction.
INFORMATION WE COLLECT
Carol Wain asks for your account information which includes your name, business name, position, email address, physical address, phone number, Services requested, website domain, and, depending on the Service provided credit card and bank account information (stored directly with a third party processor). By voluntarily providing Carol Wain with your account information, you represent that you own and consent to our use of such personal data.
Carol Wain may ask for your name, company name, position, email address, physical address, and phone number. We may record your participation using audio, video, and digital cameras. Participation in events, surveys, contents, or subscribing to marketing material is voluntary and you may choose whether or not to participate and therefore disclose this personal data.
At your option, Carol Wain asks and may collect your name, email address, physical address, and phone number. In addition, we also collect information such as web server logs, internet protocol (IP) addresses, browser type, or other information as part of aggregated data.
WHAT WE DO WITH YOUR INFORMATION
We use your information to operate our business activities. For example, we may use this data to contact you about changes to our website, new services, or special offers, resolve disputes, troubleshoot issues, fulfill our Service Agreement with you, and enforce our Website’s terms and conditions.
As a general rule, we will not give your data to third parties without your permission. However, there are some important exceptions to this rule that are described in the following paragraphs.
We may, in our sole discretion, provide information about you to law enforcement or other government officials for purposes of fraud investigations, alleged intellectual property infringement, or any other suspected illegal activity or matters that may expose us to legal liability.
Although we do not disclose individually identifiable information, we may disclose aggregate data about our Website’s visitors to advertisers or other third parties for marketing and promotional purposes.
These third-party sites have separate and independent privacy policies. We, therefore, have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
Google’s advertising requirements can be summed up by Google’s Advertising Principles. They are put in place to provide a positive experience for users. https://support.google.com/adwordspolicy/answer/1316548?hl=en
We may use Google AdSense Advertising on our website.
We have implemented the following: Demographics and Interests Reporting
We along with third-party vendors, such as Google use first-party cookies (such as the Google Analytics cookies) and third-party cookies (such as the DoubleClick cookie) or other third-party identifiers together to compile data regarding user interactions with ad impressions and other ad service functions as they relate to our website.
Users can set preferences for how Google advertises to you using the Google Ad Settings page. Alternatively, you can opt-out by visiting the Network Advertising Initiative’s opt-out page or permanently using the Google Analytics Opt Out Browser add-on.
Carol Wain’s use of information received from Google APIs will adhere to Google API Services User Data Policy, including the Limited Use requirements.
CONTRACTED SERVICE PROVIDERS, PARTNERS, AND AFFILIATES
In order to allow services on our behalf, Carol Wain may share data about visitors and customers with our contracted service providers. Service providers are only authorized to use the personal information necessary to complete the services requested. Carol Wain may also share data about Carol Wain Customers, Website Visitors, and Event/Marketing Participants with the Carol Wain’s service providers or partners to ensure information quality, and with third-party social networking and media Web sites, for marketing and advertising on said sites. Unless described in this Privacy Statement, Carol Wain does not share, sell, rent, or trade any information with third parties for their promotional purposes.
Our contracted service providers, which may change from time to time, provide services such as IT and system administration and hosting, credit card processing, research and analytics, marketing, customer relations management, sales force automation, customer support, and data enrichment, and other services like website hosting, event management software, employee recognition, and incentive program management software and other products and services which we sell.
Carol Wain maintains various partner and affiliate relationships in order to offer joint products, services, offers, and functionality. If you choose to opt into integration or use of these joint offerings through Carol Wain or our partners/affiliates, Carol Wain may share or collect information regarding your interest in said offerings or services. The information that is collected will not be used for serving ads, including retargeting, personalized, or Internet-based advertising. Any data collected from third parties or affiliates will be anonymized and aggregated and will be limited to internal operations. Data will not be read by humans unless it is required to comply with applicable law or if it is necessary for security purposes. If you do not want your information shared with Carol Wain partners and affiliates, you may choose to not opt into their specific integrations, services, offers, or any other interaction.
When you attend in-person or online meetings and events hosted by Carol Wain (Webinars, Conferences, Summits, etc) or participate in a giveaway, contest, or promotion for which Carol Wain is sponsoring, we may collect and share your information. Examples include if you submit your name and contact for collection in order to win a prize or to receive an invite to a meetup. When you do this, your information will be subject to the privacy statements of all parties involved.
Carol Wain uses the following Service Providers, which may change without notice:
Carol Wain uses third parties in regards to payment processing. These payment processors may not use your personal information for any reason outside processing your credit card information for the intended services.
The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.
If at any time you would like to unsubscribe from receiving future emails, you can click the unsubscribe button on the email or contact us at the email below and we will promptly remove you from ALL correspondence.
IF YOU FAIL TO PROVIDE PERSONAL DATA
Where we need to collect personal data by law, or under the terms of a legal agreement we have with you and you fail to provide that data when requested, we may not be able to perform the agreement we have or are trying to enter into with you (for example, to provide you with Services). In this case, we may have to cancel a Service you have with us but we will notify you if this is the case at the time.
You can always choose not to provide us with information. However, if you do withhold information, we may deny you access to some or all of our website’s services and features.
We also collect, use, and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature.
We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health, and genetic and biometric data). Nor do we collect any information about criminal convictions and offenses.
LEGAL BASIS FOR PROCESSING PERSONAL INFORMATION
For individuals in the EEA, Carol Wain’s legal basis for collecting and using your personal information will depend on the personal information collected and the specific context in which we collect it. Carol Wain will process personal information from you where, a) we have your consent to do so, b) where processing is necessary for Carol Wain to perform Services pursuant to an agreement, or c) where processing is in our legitimate interests and not overridden by your data protection interests or fundamental rights and freedoms. In some cases, we may also have a legal obligation to collect personal information, or may otherwise need the personal information to protect your vital interests or those of another person. At any time, you have the right to withdraw or decline consent.
You may unsubscribe from receiving promotional or marketing emails from Carol Wain and its brands at any time by using the “unsubscribe” link in the email received, or by emailing us at the email below.
You can also change your cookie settings in your browser.
With respect to your account information, you may update, correct, or delete information that you provided to us by logging into your account or contacting us at the email below.
We may use autoresponders to communicate with you by e-mail. To protect your privacy, we use a verified opt-in system for such communications and you can always opt-out of such communications using the links contained in each autoresponder message. If you have difficulties opting out, you may contact us by sending an e-mail to the email below or sending us mail to the address listed below.
YOUR USE OF INFORMATION AND UNSOLICITED JUNK E-MAIL
If you obtain personally identifiable information about another website user, you are not allowed to disclose this information to anyone else without the consent of the user and our consent too.
We hate junk e-mail (Spam). Information you obtain from our website about us or other site users cannot be used by you or others to send unsolicited commercial e-mail or to send unsolicited commercial communications via our website’s posting or other communication systems.
YOUR VOLUNTARY DISCLOSURE OF INFORMATION TO THIRD PARTIES WHO ARE NOT OUR SUPPLIERS
You may choose to provide personal information to website visitors or other third parties who are not our suppliers. Please use caution when doing so. The privacy policies and customs of these third parties determine what is done with your information.
We share your personal data between Carol Wain’s brands. If you are a resident of a country within the European Union, we will be transferring your data outside the European Economic Area (EEA) as we are based in Canada.
Most of our external third parties are based outside the European Economic Area (EEA) so their processing of your personal data will involve a transfer of data outside the EEA.
- In the case of US-based entities, entering into European Commission approved standard contractual arrangements with them, or ensuring they have signed up to the EU-US Privacy Shield; or
- In the case of entities based in other countries outside the EEA, entering into European Commission approved standard contractual arrangements with them.
You can ask us for more information about the steps we take to protect your personal information when transferring it from the EU.
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.
We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
Your access to parts of our website may be protected by a user name and a password. Do not give your password to anyone. If you enter a section of our website that requires a password, you should log out when you leave. As a safety precaution, you should also close out of your web browser completely and re-open it before viewing other parts of the Internet.
Despite its use of encryption, Carol Wain cannot guarantee any method of transmission of information over the internet, or method of electronic storage, is 100% secure. Therefore, we cannot guarantee absolute security.
We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
When Carol Wain no longer has a legitimate business need to process your personal information, or no longer has a need to keep your personal information for any legal, tax, or regulatory reason, we will either delete or anonymize it.
To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data, and whether we can achieve those purposes through other means, and the applicable legal requirements.
In some circumstances, we may anonymize your personal data (so that it can no longer be associated with or identify you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you. For example, we reserve the right to share aggregated and anonymous data with universities, researchers, and partners, and in publications based upon data submitted to us. This aggregated, anonymized data is shared to produce research that shares insight from the social and environmental impact behaviours of businesses.
Carol Wain takes all reasonable steps to protect information received from you from loss, misuse, or unauthorized access, disclosure, alteration, and/or destruction. We maintain technical, physical, and administrative safeguards to secure your information, and we use industry-standard Secure Socket Layer (SSL) encryption for your data that is transferred over the internet.
If you are located in countries that fall under the scope of the European General Data Protection Regulation (AKA the “GDPR”), data protection laws give you rights with respect to your personal data, subject to any exemptions provided by the law, including the rights to:
- Request access to your personal data;
- Request correction or deletion of your personal data;
- Object to our use and processing of your personal data;
- Request that we limit our use and processing of your personal data; and
- Request portability of your personal data.
You can usually access, correct, or delete your personal data using your account settings and tools that we offer, but if you aren’t able to do that, or you would like to contact us about one of the other rights, scroll down to How to Reach Us to, well, find out how to reach us.
EU individuals also have the right to make a complaint to a government supervisory authority.
The terms of this policy may change from time to time. If such changes are made, we will notify you by a notice posted on our website’s home page of the changes that have been made. If you disagree with the changes that have been made, please contact us (by e-mail, using a website contact form, or in writing by mail), and any changes made to this policy will not apply to information we have collected from you prior to making the changes.
If you are concerned about the topic covered by this policy, you should read it each time before you use our website. Any questions or concerns about this policy should be brought to our attention by sending an e-mail to the email below and providing us with information relating to your concern.
You may also mail your concerns to us at the following address:
PO Box 562, Lazo, BC V0R 2K0
CALIFORNIA PRIVACY RIGHTS
If you are a California resident and our customer, Cal. Civ. Code § 1798.83 permits you to request certain information about our disclosure of personal information to third parties for their direct marketing purposes. To request this information, please send an e-mail to the email below or write us at the following address:
PO Box 562, Lazo, BC V0R 2K0
HOW TO REACH US
PO Box 562, Lazo, BC V0R 2K0
Email to: Carol [at] carolwain [dot] com
Effective Date: 25-Jun-2021
Last Updated: 25-Jun-2021
What are cookies?
Cookies are small text files that are used to store small pieces of information. They are stored on your device when the website is loaded on your browser. These cookies help us make the website function properly, make it more secure, provide a better user experience, and understand how the website performs, and analyze what works and where it needs improvement.
Like most of the online services, our website uses first-party and third-party cookies for several purposes. First-party cookies are mostly necessary for the website to function the right way, and they do not collect any of your personally identifiable data.
The third-party cookies used on our website are mainly for understanding how the website performs, how you interact with our website, keeping our services secure, providing advertisements that are relevant to you, and all in all providing you with a better and improved user experience and help speed up your future interactions with our website.
TYPES OF COOKIES WE USE
MANAGE COOKIE PREFERENCES
You can change your cookie preferences any time by clicking the above button. This will let you revisit the cookie consent banner and change your preferences or withdraw your consent right away.
In addition to this, different browsers provide different methods to block and delete cookies used by websites. You can change the settings of your browser to block/delete the cookies. Listed below are the links to the support documents on how to manage and delete cookies from the major web browsers.
Internet Explorer: https://support.microsoft.com/en-us/topic/how-to-delete-cookie-files-in-internet-explorer-bca9446f-d873-78de-77ba-d42645fa52fc
If you are using any other web browser, please visit your browser’s official support documents.
PO Box 562
Lazo, BC V0R 2K0, Canada
Email:Carol [at] CarolWain [dot] com