How to Win The Hearts of Your Customers and Employees

Learn a Customer Experience and Employee Engagement Lesson (While also learning about great PR!)

WestJet knocks one out of the park for its customers and its employees!

Check out the video and see what elements you can do in your own business to improve your customer experience and employee engagement.  We don’t all have the budgets or the networks to pull off what WestJet did — however, we can all do something special with our employees to make the day of our customers.   By including the employees, they had a lot of fun, yet imagine the trickle effect throughout the whole company.

So, my challenge to you for 2014, is what can YOU do in your company to strengthen both customer engagement and employee engagement?  Tell me below in the comments.  I’d love to hear from you!

About the Author

Carol Wain is the founder and leader of many brands which help leaders to create more profitable businesses that transform lives and positively impact our planet. She is an author, speaker, trusted advisor and mentor who won Entrepreneur of the Year in 2003.

Carol is passionate about reinventing business to become a force for good — positive businesses which respect, appreciate, encourage and support the right employees who voluntarily use their discretionary effort to bring the vision, purpose, platform, personality, passion and core values to life; businesses which create useful, meaningful and valuable products, services and experiences which improve the lives of people; and businesses which support communities, take a stand and have a higher purpose.

For more information visit CarolWain.com, EnlightenedCapitalist.org, and WorldIncentiveNetwork.com