Category Archives for "Foundation"

Transform Your Business Starting With Personal Alignment

balanceYOU have been a person a lot longer than you’ve been a business leader and as a result, you have beliefs (some of which could be self-limiting) and you have dreams, whether you’ve explored them or not.  The reason why we start business transformation with an internal focus is because your decisions as a business leader are a direct result of what you belief, what your core values are and the vision you have for your life.

While it’s not necessary to do inner work to know what makes you tick to be a successful entrepreneur, it sure is a whole lot easier to make appropriate decisions when you have a sense of you. It is also a lot easier to see when you are falling into a trap set by your subconscious.

Core Values

When your core values are in alignment with the values of the business then the first hurdle has been crossed.  However, if your core values differ from the core values of the business, an internal conflict arises.  The same holds true with your employees — if the core values of the business are not in alignment with the core values of the employees there will be a disconnect, an imbalance and ultimately conflict.  Therefore, start your business transformation by listing your core values.  Click here to download a PDF with a list of Core Values, if you need help coming up with adjectives that describe them.  If you have a huge list, cut the list down to your top 10 values. Then to take those top 10 and decide either / or to get them down to 5. For example Freedom is one of my values as is Dependability … but if push came to shove, I’d take Freedom over being Dependable (fair warning!), which means that if something came up where I had to decide between being dependable and being free I would choose freedom.

Your core values will not change – from the time you first identified with them until the day you die and it’s the same with your business.  Strategies, tactics and plans change but the core values never change.

I want to drive home the point that these values are something you live each day – they aren’t a convenience item to create the illusion of being something you are not. For example, if one of your core values is integrity – you’d better do every single thing you say you are going to do. If honesty is a core value – you are honest always – always! If you say that family time is a core value – nothing stops you from having that family time – nothing.

Business Core Values

After you’ve done this exercise for yourself, do it again for your business. This time though, ask your employees, your customers and your vendors what they believe the values of your company are because they are the people who experience the decisions you make and it’s those decisions which reflect the core values of the company.

How are your business practices and the experiences you have with your people being translated into values? What are the common denominators for values, as seen through the eyes of those you serve? Are the results consistent with your own perception of what the core values are? Are there disconnects? How do you close the gap?

Is there a disconnect between what your core values are personally and the core values of the company? If so, you will experience some internal conflict at some point.

A prime example that happened not too long ago in the corporate world is Brendan Eich.  Mr. Eich, the creator of JavaScript, was appointed CEO of Mozilla only to be forced to resign few days later after an outcry from employees over a $1,000 donation he made to California’s Proposition 8 campaign in 2008 — a ballot that defined marriage between a man and a woman.  He argued that he leaves his personal beliefs, values and views at home. However, it didn’t matter to those who felt his beliefs were out of alignment with the company beliefs of inclusion and acceptance and they refused to accept him as their leader.

After you have completed this exercise you’ll be ready to move on to the next step in ensuring you are in alignment with your business — understanding what you what and do not want for your life.

If you’d like to know more about how to reinvent your business, contact Carol or check out how to work with Carol

What do you think of this exercise?

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Lesson In Tenacity

Honey_badgerHere’s what happens when you don’t give up… gotta love his ingenuity and tenacity!

Would you try as hard to get what you wanted?  Sadly most people quit right before their breakthrough.

If you truly want to reinvent your life or transform your business you must be as tenacious as this honey badger.  If your why is big enough you will find a way to achieve what you want.

Your original idea might not work and that’s fine.  None of us bats anywhere close to 100.  We try things and they work, we try things and they flop, we try things and they don’t work as well as we hoped.

We try things and then people react and it screws up our plan.

We use our wise judgment and we make the right decisions with input from those who we can trust.

But don’t just quit because it’s hard.  Be a honey badger and stick to your vision and your goals.

 

Be sure to comment below and to share this with your friends!

If you’d like to know more about how to transform your business or reinvent your life, contact Carol or check out how to work with Carol

What are some of the ways you keep going when others would have given up?

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F.O.R.C.E. Formula™ for Business Transformation – Foundation

F.O.R.C.E. Formula ™ for Business Transformation – Foundation

The F.O.R.C.E. Formula™  is a comprehensive review and action plan for transforming 5 primary areas of business that are ripe for transformation.  Regardless of whether you are an aspiring entrepreneur, a seasoned entrepreneur, a small business owner, a professional services provider or a leader in the corporate world, the F.O.R.C.E. Formula™ transforms the way you do business.

Within each of the 5 primary areas for business transformation there are 5 key elements and within those 5 key elements there are 5 actions, activities or questions to be answered.

In this video Carol explains the F in the Formula — The Foundation

The Foundation is your starting point — how you got to where you are at today and setting your benchmarks.   The foundation contemplates  you as a person and how you fit into the leadership role; while it also looks at where you are at with 2 of the key indicators for your business success — employee engagement and customer experience and it benchmarks key transformation financial metrics.

What lessons do you take away from this post?

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F.O.R.C.E. Formula™ – Create More Profit and Time Off in Your Business

FO.R.C.E.-DVD-300x300

The F.O.R.C.E. Formula is all about creating more profit from your current success.

It covers 5 areas of your business

F = Foundation
O = Operations
R = Reach
C = Customer Experience
E = Employee Experience

 

Foundation – Are You and Your Business Aligned?

In my 18 years of hands-on experience as an entrepreneur who specializes in performance improvement and engagement, the success of a business comes from an important place – the “Inner You”. 

You can achieve a level of success without paying attention to the “inner you”.  However, if you are not in alignment with your business at the core of who you are – what your core values are, what your ideal lifestyle looks like and your passions and purpose,  at some point you WILL get stuck.  Some people get stuck getting out of the gate, others get stuck when outside factors test them beyond their “unconscious competence”.     Everyone gets stuck at some point in their journey though and the cause of many of the “sticking-points” are from within.

The Inner You is the place where all of our decisions come from.  When they are working in our favour we don’t tend to think too much about them – we credit our intellect, experience, risk-tolerance, timing, intuition and/or planning.  What we often fail to see is that it’s our beliefs that contribute to our success – our belief in ourselves AND it is also our beliefs that trip us up.

If you want to take your business to a new level – a level you have been unable to achieve so far – you need to take a look inside and see what is going on before making your plans.

Foundation also takes a look at where you are at with your numbers.  Your revenue, gross profit, net profit, number of customers, customer lifetime value, number of prospects, size of your list and other variables that will be used as your benchmark.

Your Operations

Are you operating in a way that is attracting the right people that aligns with your vision?  This is why we start with your foundation – including identifying what you really want and what you are tolerating.  Have you created a business with policies and procedures which annoy your customers and make it difficult for your employees to achieve your vision?  Remember, the decisions you make come from the “inner you” – why did you make the decisions in the first place?  Were you coming from a powerful place when you made those decisions or were there other things in play?

Your Reach

Are you creating an attractive business?  Are you attracting your ideal customers?  Are you growing your tribe of supporters – which includes customers, prospects, referral partners, joint venture partners, employees and prospective employees, vendors, investors and admirers? 

How successful are your current marketing activities?  Have you changed your marketing activities to keep up with the changes in the marketplace or are you still doing the same old things you’ve always done?  Are you trying new ways to reach your ideal customer?  Are you leveraging your expertise and positioning yourself as an expert in the eyes of those you wish to attract?

Your Customer Experience

Your customers’ experiences are the culmination of every decision  you have ever made – from the people you hire, your policies and procedures, your budget allocation decisions, the consistency of service, the quality of your product, through to the various marketing messages you create and all sorts of decisions in between.

If there is one sure-fire way to know that things are out of alignment it’s to take a look at what your customers are saying (or not saying) and doing (or not doing!)

The key to winning the customer loyalty battle is to consistently offer exactly what your marketing messages promise.   Have you cut back on staff to save on payroll costs – and as a result your customers are abandoning their shopping carts – perhaps permanently?  Do you promise speed and efficiency but some days it’s not very speedy or efficient – it depends on who is working?   The discrepancy between your promise and reality is what causes people to complain bitterly so it’s really quite simply – you either change your message to match your experience or you change your experience to match your message.  A heart-centered high achiever will likely choose the latter.

Your Employee Experience

What’s it like to have you as a boss?  Have  you stopped to find out?   S.T.A.R. Businesses have very specific requirements for those they hire  because they understand that the customer experience is controlled by the employees. If you don’t currently have employees, think about the people you delegate tasks to.

Have you shared your vision with your employees?  Do they know exactly what they HAVE to do and what latitude they have in delivering your vision?  Do they truly understand just how important they are to achieving your vision?

Your role in a S.T.A.R. Business is to hire slowly and well; train using your systems; coach; mentor and back-away so your employees can shine.  The result?  You don’t work as much – in fact you actually have time to have fun while also working on WAYS TO LEVERAGE everything you’ve built so far – while your employees deliver your brand promise with each and every touch point they have with your customers.

For some entrepreneurs, this may seem like a dream come true.  I’m here to tell you, there is no feeling like it!  I’ve done it myself – in my own business – after practicing and successfully implementing the systems aspect I teach while I was part of the management team at Whistler Mountain ski resort.

Imagine taking 4 vacations a year – one of them a month long – with your family, knowing that you simply need to check-in to answer questions, provide direction and appreciate your team while your business continues to generate revenue every day!

What lessons do you take from this lesson?

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